Literature review on total quality management pdf

Quality in the pharmaceutical industry a literature review

literature review on total quality management pdf

Outsourcing in Facilities Management - a, literature review

Plossl and Oliver. Wight, 25 this approach was continued by joseph Orlicky as a response to the toyota manufacturing Program which led to material Requirements Planning (MRP) at ibm, latter gaining momentum in 1972 when the American Production and Inventory control Society launched the "mrp crusade". One of the key insights of this management system was the distinction between dependent demand and independent demand. Independent demand is demand which originates outside of the production system, therefore not directly controllable, and dependent demand is demand for components of final products, therefore subject to being directly controllable by management through the bill of materials, via product design. Orlicky wrote "Materials Requirement Planning" in 1975, 26 the first hard cover book on the subject. 25 mrp ii was developed by gene Thomas at ibm, and expanded the original mrp software to include additional production functions. Enterprise resource planning (ERP) is the modern software architecture, which addresses, besides production operations, distribution, accounting, human resources and procurement. Dramatic changes were occurring in the service industries, as well.

Total quality management business Excellence : Vol

These methods are known today as belonging to the field of operations research. From this point on a curious development took place: while in the United States the possibility of applying the computer to business operations led to the development of management software architecture such as mrp and successive modifications, and ever more sophisticated optimization techniques and manufacturing. In 1943, in Japan, taiichi Ohno arrived at toyota lms motor company. Toyota evolved a unique manufacturing system centered on two complementary notions: just in time (produce only what is needed) and autonomation (automation with a human touch). Regarding jit, ohno was inspired by American supermarkets : 21 workstations functioned like a supermarket shelf where the customer can get products they need, at the time they need and in the amount needed, the workstation (shelf) is then restocked. Autonomation was developed by toyoda sakichi in toyoda Spinning and weaving: an automatically activated loom that was also foolproof, that is automatically detected problems. N Edwards published his "mrp and Kanban-American style" in which he described jit goals in terms of seven zeros: 22 zero defects, zero (excess) lot size, zero setups, zero breakdowns, zero handling, zero lead time and zero surging. This period also marks the spread of Total quality management (TQM) in Japan, ideas initially developed by American authors such as Deming, juran and Armand. 23 tqm is a strategy for implementing and managing quality improvement on an organizational basis, this includes: participation, work culture, customer focus, supplier quality improvement and integration of the quality system with business goals. 18 Schnonberger 24 identified seven fundamentals principles essential to the japanese approach: Process control: spc and worker responsibility over quality easy able -to-see quality: boards, gauges, meters, etc. And poka-yoke insistence on compliance: "quality first" Line stop: stop the line to correct quality problems Correcting one's own errors: worker fixed a defective part if dissertation he produced it The 100 check: automated inspection techniques and foolproof machines Continual improvement: ideally zero defects meanwhile,.

In 1931 Shewhart published his Economic Control of quality of Manufactured Product, 17 the first systematic treatment 18 of the subject of Statistical Process Control (SPC). In the 1940s methods-time measurement (MTM) was developed. Maynard, jl schwab and gj stegemerten. Mtm was the first of a series of predetermined the motion time systems, predetermined in the sense that estimates of time are not determined in loco but are derived from an industry standard. This was explained by its originators in a book they published in 1948 called "Method-Time measurement". 19 Up to this point in history, optimization techniques were known for a very long time, from the simple methods employed. W.Harris to the more elaborate techniques of the calculus of variations developed by euler in 1733 or the multipliers employed by lagrange in 1811, and computers were slowly being developed, first as analog computers by sir William Thomson (1872) and James Thomson (1876) moving. During World War ii however, the development of mathematical optimization went through a major boost with the development of the colossus computer, the first electronic digital computer that was all programmable, and the possibility to computationally solve large linear programming problems, first by kantorovich.

literature review on total quality management pdf

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Taylor is also credited for developing stopwatch time study, this combined with statement Frank and Lillian Gilbreth motion study gave way to time and motion study which is centered on the concepts of standard method and standard time. Frank gilbreth is also responsible for introducing the flow process chart in 1921. 15 Other contemporaries of taylor worth remembering are morris cooke (rural electrification in the 1920s and implementer of taylor's principles of scientific management in the Philadelphia's Department of Public Works carl Barth (speed-and-feed-calculating slide rules ) and Henry gantt (Gantt chart). Also in 1910 Hugo diemer published the first industrial engineering book: Factory Organization and Administration. In 1913 Ford Whitman Harris published his "How many parts to make at once" in which he presented the idea of the economic order quantity model. He described the problem as follows: " Interest on capital tied up in wages, material and overhead sets a maximum limit to the quantity of parts which can be profitably manufactured at one time; " setup costs " on the job fix the minimum. Experience has shown one manager a way to determine the economical size of lots" 16 This paper inspired a large body of mathematical literature focusing on the problem of production planning and inventory control. In 1924 Walter Shewhart introduced the control chart through a technical memorandum while working at Bell Labs, central to his method was the distinction between common cause and special cause of variation.

The post-industrial economy was noted in 1973 by daniel Bell. 10 he stated that the future economy would provide more gdp and employment from services than from manufacturing and have a great effect on society. Since all sectors are highly interconnected, this did not reflect less importance for manufacturing, agriculture, and mining but just a shift in the type of economic activity. Operations management edit Although productivity benefited considerably from technological inventions and division of labor, the problem of systematic measurement of performances and the calculation of these by the use of formulas remained somewhat unexplored until Frederick taylor, whose early work focused on developing what. 13 The differential piece-rate system consisted in offering two different pay rates for doing a job: a higher rate for workers with high productivity (efficiency) and who produced high quality goods (effectiveness) and a lower rate for those who fail to achieve the standard. One of the problems taylor believed could be solved with this system, was the problem of soldiering : faster workers reducing their production rate to that of the slowest worker. In 1911 taylor published his "The Principles of Scientific Management 14 in which he characterized scientific management (also known as taylorism ) as: The development of a true science ; The scientific selection of the worker ; The scientific education and development of the worker;.

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literature review on total quality management pdf

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The synergy of operations research and systems engineering allowed for the realization of solving large scale and complex problems in the modern era. Recently, the development of faster and smaller computers, intelligent systems, and the world Wide web has opened new opportunities for operations, manufacturing, production, and service systems. Industrial revolution edit marshall's flax mill in Holbeck. The textile industry is the prototypical example of the English industrial revolution. See also: Industrial revolution and Productivity improving technologies (historical) Before the first industrial revolution work saints was mainly done through two systems: domestic system and craft guilds. In the domestic system merchants took materials to homes where artisans performed the necessary work, craft guilds on the other hand were associations of artisans which passed work from one shop to another, for example: leather was tanned by a tanner, passed to curriers, and. The beginning of the industrial revolution is usually associated with 18th century English textile industry, with the invention of flying shuttle by john kay in 1733, the spinning jenny by james Hargreaves in 1765, the water frame by richard Arkwright in 1769 and the steam.

In 1851 at the Crystal Palace Exhibition the term American system of manufacturing was used to describe the new approach that was evolving in the United States of America which was based on two central features: interchangeable parts and extensive use of mechanization to produce. Second Industrial revolution and post-industrial society edit henry ford was 39 years old for when he founded the ford Motor Company in 1903, with 28,000 capital from twelve investors. The model T car was introduced in 1908, however it was not until Ford implemented the assembly line concept, that his vision of making a popular car affordable by every middle-class American citizen would be realized. The first factory in which Henry ford used the concept of the assembly line was Highland Park (1913 he characterized the system as follows: "The thing is to keep everything in motion and take the work to the man and not the man to the. That is the real principle of our production, and conveyors are only one of many means to an end" 9 This became one the central ideas that led to mass production, one of the main elements of the second Industrial revolution, along with emergence.

Turning the left wrist by 90 and integrating them to predict the time needed to perform a simple task. Pmts has gained substantial importance due to the fact that it can predict work measurements without observing the actual work. The foundation of pmts was laid out by the research and development of Frank. The gilbreths took advantage of taking motion pictures at known time intervals while operators were performing the given task. Service Industries: At the turn of the twentieth century, the services industries were already developed, but largely fragmented. In 1900 the.

Service industry consisted of banks, professional services, schools, general stores, railroads and telegraph. Services were largely local in nature (except for railroads and telegraph) and owned by entrepreneurs and families. In 1900 had 31 employment in services, 31 in manufacturing and 38 in agriculture. 8 The idea of the production line has been used multiple times in history prior to henry ford: the venetian Arsenal (1104 Smith's pin manufacturing, in the wealth of Nations (1776) or Brunel's Portsmouth Block mills (1802). Ransom Olds was the first to manufacture cars using the assembly line system, but Henry ford developed the first auto assembly system where a car chassis was moved through the assembly line by a conveyor belt while workers added components to it until the car. During World War ii, the growth of computing power led to further development of efficient manufacturing methods and the use of advanced mathematical and statistical tools. This was supported by the development of academic programs in industrial and systems engineering disciplines, as well as fields of operations research and management science (as multi-disciplinary fields of problem solving). While systems engineering concentrated on the broad characteristics of the relationships between inputs and outputs of generic systems, operations researchers concentrated on solving specific and focused problems.

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It was in the late eighteenth century that Eli Whitney popularized the concept of interchangeability of parts when he manufactured 10,000 muskets. Up to this point in the history of manufacturing, each business product (e.g. Each gun) was considered a special order, meaning that parts of a given gun were fitted only for that particular gun and could not be used in other guns. Interchangeability of parts allowed the mass production of parts independent of the final products in which they would be used. In 1883, Frederick winslow taylor introduced the stopwatch method for accurately measuring the time to perform each single task of a complicated job. He developed the scientific study of productivity and identifying how to coordinate different tasks to eliminate wasting of time and increase the quality of work. The next generation of scientific study occurred with lab the development of work sampling and predetermined motion time systems (pmts). Work sampling is used to measure the random variable associated with the time of each task. Pmts allows the use of standard predetermined tables of the smallest body movements (e.g.

literature review on total quality management pdf

Although guilds were regulated as to the quality of work performed, the resulting system was rather rigid, shoemakers, for example, were prohibited from tanning hides. 7 Services were also performed in the middle Ages by servants. They provided service to the nobility for cooking, cleaning and entertainment. Court jesters were service providers. The medieval army could also be considered a service since they defended the nobility. The industrial revolution was facilitated by two elements: interchangeability of parts and division of labor. Division of labor has always been a feature from the beginning of civilization, the extent to which the division is carried out varied considerably thesis depending on period and location. Compared to the middle Ages, the renaissance and the Age of Discovery were characterized by a greater specialization in labor, one of the characteristics of growing European cities and trade.

the production of shoes among different individuals in ancient Greece : 5 6 ".In large cities, on the other hand, inasmuch as many people have demands to make upon each branch of industry. It follows, therefore, as a matter of course, that he who devotes himself to a very highly specialized line of work is bound to do it in the best possible manner." In the middle Ages, kings and queens ruled over large areas of land. Loyal noblemen maintained large sections of the monarchs territory. This hierarchical organization in which people were divided into classes based on social position and wealth became known as the feudal system. In the feudal system, vassals and serfs produced for themselves and people of higher classes by using the rulers land and resources. Although a large part of labor was employed in agriculture, artisans contributed to economic output and formed guilds. The guild system, operating mainly between 11, consisted of two types: merchant guilds, who bought and sold goods, and craft guilds, which made goods.

In managing manufacturing or service operations several types of decisions are made including operations strategy, product design, process design, quality management, capacity, facilities planning, production mother planning and inventory control. Each of these requires an ability to analyze the current situation and find better solutions to improve the effectiveness and efficiency of manufacturing or service operations. 4, post office queue. Operations management studies both manufacturing and services. Contents, history edit, the history of production and operation systems began around 5000. Sumerian priests developed the ancient system of recording inventories, loans, taxes, and business transactions. The next major historical application of operation systems occurred in 4000. It was during this time that the.

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Operations management is an area of management concerned with designing and controlling the process of production british and redesigning business operations in the production of goods or services. 1, it involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements. It is concerned with managing an entire production system which is the process that converts inputs (in the forms of raw materials, labor, and energy ) into outputs (in the form of goods and/or services as an asset or delivers a product or services. 2, operations produce products, manage quality and creates service. Operation management covers sectors like banking systems, hospitals, companies, working with suppliers, customers, and using technology. Operations is one of the major functions in an organization along with supply chains, marketing, finance and human resources. The operations function requires management of both the strategic and day-to-day production of goods and services. 3, ford Motor car assembly line: the classical example of a manufacturing production system.

literature review on total quality management pdf
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  1. Literature review on impact of cash transfers on nutritional outcomes.

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  4. system or Total quality management (TQM) is a management system that focuses on the customer by involving all levels of employees. global Perspective on Critical Success Factors of quality management Practices Abstract This paper provides a literature review of the. assessment based on the european model for total quality management : guidelines for identifying and addressing business excellence. Index part subject page quality policy total quality management Total quality management Vision A1 A2 A3 A4 A5.

  5. of, total, quality, management (TQM) in Japan, ideas initially developed by American authors such as Deming, juran and Armand. literature, review of Impacts of Glyphosate herbicide. Amphibians: What Risks can the silvicultural Use of this Herbicide pose. Literature review on alumni management information system.

  6. Last general literature reviews on change management (predominantly based on the private sector which was conducted by Armenakis and. 18001:2007, total, quality, management (tqm kaizen and others quality standard into their company quality policy. Total, quality, management programme/s (TQM). Long-term effort to transform all parts of the organization in order.

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